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Servicing Management Plan


A Servicing Management Plan (SMP) may be requested by the Planning Authority or Highway Authority as part of planning application development proposals. When a SMP is requested it will enable the Planning Authority and Highway Authority to assess the servicing implications of the development when it is operational.


The benefit of an SMP : –

An effective SMP can produce a number of benefits including :-

  • a reduction in the environmental impact of development,
  • improved road safety in the area,
  • reduced costs of servicing and delivery operations,
  • improved business efficiency,
  • ensuring any designated loading facilities are used for servicing and deliveries, and
  • more efficient and reliable servicing and delivery operations are achieved by using routes that avoid peak traffic periods.


The SMP will need to consider :-

  • The frequency and times of servicing, deliveries and waste disposal for the development,
  • The size and type of vehicles that will undertake the servicing, deliveries and refuse collection for the development,
  • The suppliers for the servicing, deliveries and waste disposal so that the travel routes and distance can be assessed,
  • The location that loading and unloading activities will take place and can the planned vehicle safely access and negotiate the road layout without creating any road safety hazards, congestion or environmental problems, and
  • The impact of the servicing, deliveries and refuse collection of the local area will be required so that an assessment can be made by the Highway Authority / Planning Authority.


Key stages in the development on a SMP :-

  • Understanding the likely servicing and delivery demands of all components of a business,
  • Assessing the frequency of servicing required,
  • Determining the size of vehicles to undertake the servicing and delivery operations in conjunction with existing or planned suppliers and contractors,
  • Assessing the impact of the planned delivery and servicing operations (the vehicle sizes, frequency and planned times and days) in conjunction with existing operators in the area to avoid competing for designated loading spaces and reducing the impact on the local road network by undertaking operations that avoid peak traffic periods. This should also consider the timing of the servicing and deliveries so that road safety conflicts are not created during periods of high pedestrian activity, and
  • Assessing the local road network to ensure that the planned vehicle size is able to negotiate into the site and along the local roads. This should be assessed using swept path software to check that the vehicle is capable of accessing the local road network.


Please contact us if you require advice on the development of a Servicing Management Plan.

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